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Support Form - Windows 8/8.1 - Windows 10 Apps - FAQs and Troubleshooting

  1. I need to install again an App purchased on the Windows Store

  2. My App crashes during the game and then returns to the Start menu


  1. I need to install again an App purchased on the Windows Store

    To install again a purchased App, sign in to the Windows Store and install it on your PC(s).
    1. Sign in with the PC on which you want to install your App(s) using your Microsoft account.
    2. Click the Store tile to open the Windows Store.
    3. Swipe down from the top edge of the screen, and then tap Your App(s). (If you're using a mouse, right-click, and then click Your App(s)).
    4. Tap or click the App(s) you want to install, and then tap or click Install.

     
    Is this enough information?

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  1. My App crashes during the game and then returns to the Start menu

    Please verify that you have installed the latest version of our App(s) (version 2.x or above).
    To verify the version number please open the "About" command in the Settings Charm Bar.

    If the problem persists, please send us the error message using the following commands:

    1. On the Windows 8 Start page, please select the "Search" command (in the Windows Charms) and type "Control Panel"
    2. Click on "System and Security"
    3. Click on "Administrative Tools"
    4. Double click on "Event Viewer"
    5. Select "Administrative Events" under "Custom Views"
    You'll find one (or more) "Error" items related to the App you are using (for example: "FreeCell Collection Free", "Klondike Solitaire Collection Free", "Spider Solitaire Collection Free", ...).
    Using the support form, send us the error message displayed in the "General" tab (you can copy and paste the message with CTRL+C and CTRL+V).
     

    Is this enough information?

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